Make the maintenance agreement worth more.
Monitoring isn't a gadget line-item. It changes what your agreement is: from two visits a year and a promise, to a furnace that's actually watched — under your company's name.
The monitored agreement
Every service company sells roughly the same maintenance agreement: a tune-up, a filter, priority scheduling. It renews on habit, and it's the first thing a homeowner cuts. A monitored agreement is a different product — "we're watching your furnace, and if it fails at 5 AM, we'll know before you're awake." That's a reason to renew, a premium tier to sell, and a line the company down the road can't say.
You set the price of that tier; FurnaceWatch is the per-furnace cost underneath it. The margin between them is yours.
Callbacks and cold-snap chaos
No-heat calls cluster on the coldest nights, exactly when every truck is booked. Today each one starts as a mystery: roll the truck, diagnose in the basement, hope the part is on board. When dispatch starts from a named failure — igniter, flame sensor, pressure switch — the first visit is the informed one, and fewer jobs need a second truck.
The installs you warranted
You put a ten-year warranty on equipment you installed years ago, and you find out it failed when the homeowner is already angry. With the furnace watched, you know what happened and when — before the call, with the cycle record to show for it.
What each seat gets out of it.
Owner / GM
A maintenance agreement that’s worth more at renewal, fewer emergency scrambles in cold snaps, and visibility into the installed base you stand behind.
Service manager / dispatcher
The failure mode and timeline before assigning the truck. Critical units surface themselves — no morning spreadsheet ritual.
Technician
A named failure and the cycle history before walking in. The right parts on the truck, and a customer who already got a heads-up from your office.
Office / CSR
When the customer calls, their furnace is already on screen — what it did, when, and what your team is doing about it.
Property-management portfolios work the same way — one login per manager, scoped to their buildings. Talk to us if that's your customer base.
Run a fleet on it this season.
A small number of design partners get the hardware, the portal, and launch pricing locked in. Let's talk about your installed base.